Privacy Policy
Last updated: January 2026
Presence ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data when you visit our website at tensionmapplay.info and engage with our informational gaming community, curation resources, and wellness-focused content.
1. Information We Collect
We collect information in the following ways:
Information You Provide Directly
- Contact Forms: When you submit inquiries, feedback, or requests through our website, we collect your name, email address, and message content.
- Newsletter and Mailing Lists: If you opt in to receive updates about curated game selections, wellness resources, or community news, we collect your email address and any preferences you specify.
- Account Registration: If you create an account to access guided sessions, reflection journals, or personalised curation features, we collect your name, email address, password, and any profile information you choose to provide.
- Reflection and Feedback: Any notes, session feedback, or wellness-related information you voluntarily submit through our platform.
Information Collected Automatically
- Analytics and Usage Data: We use analytics tools to understand how visitors interact with our site, including pages viewed, time spent, referral sources, and device information. This helps us improve the user experience and ensure our curation framework is serving your needs effectively.
- Cookies and Similar Technologies: We use cookies to remember your preferences, maintain session information, and analyse site performance. You can control cookie settings through your browser; however, some functionality may be limited if cookies are disabled.
- Device Information: We automatically collect information about your device, including browser type, operating system, IP address, and device identifiers, to optimise our site for different platforms and detect security issues.
- Log Data: Our servers automatically record access logs, including timestamps, requested resources, and error messages.
2. Purposes of Data Use
We use the information we collect for the following purposes:
- To deliver, maintain, and improve our informational gaming hub, curation resources, and wellness-focused services.
- To respond to your inquiries, provide customer support, and address feedback.
- To send you newsletters, updates, and information about new curated games or wellness resources (only with your consent).
- To personalise your experience, including recommending games aligned with your wellness intentions and preferences.
- To analyse site usage, user behaviour, and engagement to refine our curation standards and design partnerships.
- To detect, investigate, and prevent fraudulent activity, security breaches, and other illegal or harmful conduct.
- To comply with legal obligations and enforce our Terms of Use.
- To conduct research and analytics related to mindfulness, wellness, and the role of thoughtfully designed games in wellbeing practices.
3. Legal Basis for Processing
Under UK GDPR and UK Data Protection Act 2018, we process your personal data on the following legal bases:
- Consent: Where you have explicitly agreed to our processing (e.g., newsletter subscriptions, optional account features).
- Contract: Where processing is necessary to provide services you have requested (e.g., account creation, guided sessions).
- Legitimate Interests: Where we have a legitimate business interest in processing your data that does not override your rights (e.g., analytics to improve our service, security monitoring).
- Legal Obligation: Where we are required by law to process your data.
4. Data Sharing and Processors
We do not sell your personal data. However, we may share your information with:
- Service Providers: Third-party vendors who assist us with hosting, analytics, email delivery, customer support, and security. These processors are contractually bound to use your data only as necessary to provide services to us and must maintain appropriate security standards.
- Legal Requirements: If required by law, court order, or government request, we may disclose your information to comply with legal obligations.
- Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your data.
- Design Partners and Researchers: With your explicit consent, we may share anonymised or aggregated data with game designers, wellness researchers, and curation partners to improve our framework and advance mindfulness-centred game design.
All processors are required to maintain confidentiality and implement appropriate technical and organisational security measures.
5. Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for site functionality, security, and session management.
- Analytics Cookies: Help us understand how you use our site and identify areas for improvement.
- Preference Cookies: Remember your settings and choices to personalise your experience.
You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our site.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law:
- Contact Form Submissions: Retained for up to 2 years to respond to inquiries and maintain communication history.
- Newsletter Subscribers: Retained until you unsubscribe or request deletion.
- Account Data: Retained while your account is active and for 1 year after account closure, unless you request earlier deletion.
- Analytics Data: Typically retained for 12–24 months, depending on the analytics platform's standard retention policy.
- Log Data: Retained for up to 90 days for security and troubleshooting purposes.
Upon request, we will delete your personal data, subject to legal and contractual obligations to retain certain information.
7. Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You may request that we correct inaccurate or incomplete data.
- Right to Erasure: You may request deletion of your personal data, subject to certain exceptions (e.g., legal obligations).
- Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
- Right to Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
- Right to Object: You may object to our processing of your data, particularly for marketing or analytics purposes.
- Right to Withdraw Consent: If we process your data based on consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days (or as required by law).
8. International Data Transfers
Presence is based in Manchester, England, and your data is primarily processed within the United Kingdom. If we transfer your data outside the UK or EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your information in accordance with UK GDPR.
9. Security
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure socket layer (SSL) technology, access controls, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
10. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13 without parental consent, we will delete such information promptly. If you believe we have collected data from a child under 13, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites, including game platforms, wellness resources, and design partner sites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of linked third-party sites. We encourage you to review the privacy policies of any external sites before providing your personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact us:
We will respond to your inquiry within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.
14. Data Protection Officer
If you have concerns about our data processing practices or wish to discuss data protection matters, you may contact our team at the email address above. We are committed to working with you to resolve any privacy concerns in a transparent and timely manner.